Customer satisfaction is a crucial part of any successful business. Why? So, you can boost customer loyalty, continually attract new business, and ultimately – increase profitability.

According to the Institute of Customer Service, service issues cost UK firms £9.24bn monthly in complaints handling. That’s quite a lot of lost revenue! These statistics show that a poor customer experience (CX) can significantly impact organisational performance.

At insight6, we understand the impact of delighting customers to improve business performance. That’s why we’ve curated a collection of content to help you achieve this goal.

Our latest blog post explores customer satisfaction, offering insights and best practices for creating a positive customer experience to help your business succeed. At the same time, our latest expert interview discusses continuous training for your team and why it is critical to enhancing customer satisfaction.

Finally, we want to hear your thoughts on customer satisfaction. Please have your say in our LinkedIn poll to tell us which factor you think has the most significant impact on customer satisfaction in a business.

From attracting new customers to fostering loyalty, we’ve got you covered. Let’s work together to enhance customer satisfaction and drive business success.

Until next month, stay CX-focused!

Mark Perkins

CX Director, insight6

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